A Customer Experience They Can’t Refuse Changing the World One Customer Experience at a Time Shep Hyken interviews Steven Van Belleghem, an … [Read more...] about Amazing Business Radio: Steven Van Belleghem
Customer Experience
Guest Post: 5 Unexpected Uses for Customer Data
This week we feature an article from Anthony Kreychmar, founder and CEO of Fortuna Visual Group. Learn how to best prepare your contact center … [Read more...] about Guest Post: 5 Unexpected Uses for Customer Data
ROAD WARRIORS REALIZE IT’S TIME TO CHANGE TO VIRTUAL SELLING
Are you a Sales Road Warrior who is realizing that COVID is changing the way you can sell? Even though some customers don’t want to turn on their … [Read more...] about ROAD WARRIORS REALIZE IT’S TIME TO CHANGE TO VIRTUAL SELLING
Customer Service Week: A Time to Celebrate Customers AND Employees
It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right … [Read more...] about Customer Service Week: A Time to Celebrate Customers AND Employees
It Will Cost You Dearly
Recently, a Canadian colleague of mine needed to travel out-of-country and wanted to purchase medical coverage for COVID-19. I happily referred her to … [Read more...] about It Will Cost You Dearly
Amazing Business Radio: Jerry Campbell
The Right Way to Measure Amazing Customer Service How to Create an Empathetic, Omnichannel Service Experience Shep Hyken interviews Jerry Campbell, … [Read more...] about Amazing Business Radio: Jerry Campbell