This week we feature an article from Anthony Kreychmar, founder and CEO of Fortuna Visual Group. Learn how to best prepare your contact center for the holiday season.
The rise of technologies and deep penetration of automation in the business sectors has transformed the way brands interact with customers. What is more, all these have changed our everyday life. We expect to receive personalized service everywhere – even if we are talking about the devices in our home. It seems that the dream of having what you want before you even say it is almost at our doorstep.
Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. The technologies will continue to evolve. For instance, Statista estimates that the global AI software market will grow approximately 154% year-over-year in 2020. Therefore, it’s time to unleash the real power of customer data. With its help, you