Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of September 21, 2020
Customer Experience
The Crucial Step Missing from Most Sales Training Programs
Most companies don't understand that crappy customer service is really a sales issue. When a company's customer service is thoughtful, helpful, … [Read more...] about The Crucial Step Missing from Most Sales Training Programs
Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data
This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in … [Read more...] about Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data
How Much Does It Cost to Give Great Customer Service?
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research … [Read more...] about How Much Does It Cost to Give Great Customer Service?
5 Top Customer Service Articles For the Week of September 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of September 7, 2020
Does It Matter How You Refer to Your Customers?
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… … [Read more...] about Does It Matter How You Refer to Your Customers?