Amazing Business Radio: Steven Van Belleghem

A Customer Experience They Can’t Refuse
Changing the World One Customer Experience at a Time
Shep Hyken interviews Steven Van Belleghem, an expert in customer experience in a digital world. They discuss his latest book, The Offer You Can’t Refuse, and the four factors that go into amazing customer service.
 
 
 
Top Takeaways:
The year 2020 has thrown us into the future technologically. This creates many new opportunities for companies to make their customers happy and make their lives easier.
Customers increasingly expect companies to take a stance on social issues. Remaining silent is no longer an option. Companies must have a point of view, share it with the world, take action and be transparent about the journey.
Companies don’t need to change the whole world to make a positive impact; they just need to change their Find your company’s strengths and leverage them to tackle concrete challenges in society that matter to you.
As a