Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 5, 2026
Who Gives a Crap: What Toilet Paper Can Teach Us About Customer Experience
This article answers the question: What can a toilet paper company teach businesses about customer experience? Answer: Who Gives a Crap shows … [Read more...] about Who Gives a Crap: What Toilet Paper Can Teach Us About Customer Experience
How to Operationalize Customer Retention with Ed Howie
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the difference between customer service … [Read more...] about How to Operationalize Customer Retention with Ed Howie
Top 5 Customer Service & CX Articles for Week of September 28, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 28, 2026
The Customer Is Always Right … and Five Other Lies
This article answers the question: Is the customer always right? And what other customer service sayings are outdated or no longer true? Answer: … [Read more...] about The Customer Is Always Right … and Five Other Lies
Why Customer-Centric Companies Outlast Competitors with Clifford Hudson
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you build a business strategy around … [Read more...] about Why Customer-Centric Companies Outlast Competitors with Clifford Hudson
