Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 9-26-2022
Guest Post: Five Ways to Create First-class Experiences for Customers
This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone, a complete platform for delivering an end-to-end … [Read more...] about Guest Post: Five Ways to Create First-class Experiences for Customers
Three Powerful and Easy Ways to Gain Employee Trust
Just a few weeks ago, I wrote about how to create trust with customers. No doubt, a customer who trusts you is more likely to do business with you. … [Read more...] about Three Powerful and Easy Ways to Gain Employee Trust
Amazing Business Radio: Laura Bassett
How to Deliver an Amazing (Versus Unamazing) Customer Experience How to Use Proactive Communication to Manage Increasing Customer Expectations Shep … [Read more...] about Amazing Business Radio: Laura Bassett
5 Top Customer Service Articles of the Week 9-19-2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 9-19-2022
Guest Post: Exploring Natural Language Processing to Categorize Customer Feedback
This week, we feature an article by Sheila Bugal, Head of Marketing at Caplena, a market-leading text analysis tool. She shares how companies can use … [Read more...] about Guest Post: Exploring Natural Language Processing to Categorize Customer Feedback
