Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. And sometimes, it’s more than just a misunderstanding or … [Read more...] about Answer the Question the Right Way 

Creating a Company Culture – The Disney Way Reinforcing Behaviors that Shape Your Organization’s Culture Shep Hyken interviews Dan Cockerell, Walt … [Read more...] about Amazing Business Radio: Dan Cockerell

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 5-16-2022

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather … [Read more...] about Would You Rather Clean a Toilet Than Call Customer Support? 

The Ultimate TikTok Guide for Business  How to Use TikTok for Marketing and Customer Service Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and … [Read more...] about Amazing Business Radio: Dennis Yu

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 5-9-2022