Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 13, 2026
The Power of a Negative Review
This article answers the question: How can a negative review become a marketing advantage? Answer: Negative reviews don’t hurt businesses as much … [Read more...] about The Power of a Negative Review
Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses balance technology and human … [Read more...] about Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman
Top 5 Customer Service & CX Articles for Week of July 6, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 6, 2026
Is AI Enhancing Customer Support, or is Customer Support Enhancing AI?
This article answers the question: Does AI enhance customer support, or does customer support enhance AI? Answer: AI enhances customer support when … [Read more...] about Is AI Enhancing Customer Support, or is Customer Support Enhancing AI?
Delivering Consistent On-Brand Customer Experiences Every Time with Greg Tucker
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the difference between customer … [Read more...] about Delivering Consistent On-Brand Customer Experiences Every Time with Greg Tucker
