This article answers the question: Why should you avoid making excuses in customer service? Answer: When employees focus on solutions rather than … [Read more...] about The Customer Service No Excuse Challenge
The No Excuses for a Day Challenge with Sam Silverstein
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is ownership and accountability so critical … [Read more...] about The No Excuses for a Day Challenge with Sam Silverstein
Top 5 Customer Service & CX Articles for Week of April 20, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 20, 2026
A CX Lesson from Spider-Man
This article answers the question: Why is personalization so important in customer experience today? Answer: Personalization matters because most … [Read more...] about A CX Lesson from Spider-Man
Human-Led Customer Experience in the Age of AI with Jenni Hawkins
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can balancing technology and personal … [Read more...] about Human-Led Customer Experience in the Age of AI with Jenni Hawkins
Top 5 Customer Service & CX Articles for Week of April 13, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 13, 2026
