This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you build a culture where every employee … [Read more...] about Every Employee Is a Customer Service Employee with Keith Farley
Top 5 Customer Service & CX Articles for Week of September 14, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 14, 2026
Customer Service Requires the Right Mindset … And the Right Word Set
This article answers the question: Why does great customer service require both the right mindset and the right word set? Answer: Great customer … [Read more...] about Customer Service Requires the Right Mindset … And the Right Word Set
Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty with Bob Rogers
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does the Deep Story framework drive customer … [Read more...] about Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty with Bob Rogers
Top 5 Customer Service & CX Articles for Week of September 7, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 7, 2026
Clarity Creates Confidence: The Cost of Overexplaining to Customers
This article answers the question: Why can overexplaining hurt the customer experience? Answer: Overexplaining can overwhelm customers and create … [Read more...] about Clarity Creates Confidence: The Cost of Overexplaining to Customers
