I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” … [Read more...] about Customer Experience Is Like Maintenance on Your Car
Embracing Resilience to Achieve Brilliance with Simon T. Bailey
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can practicing resilience impact customer … [Read more...] about Embracing Resilience to Achieve Brilliance with Simon T. Bailey
Top 5 Customer Service & CX Articles for Week of April 22, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 22, 2024
Elevating the Ordinary: How Pride Transforms Your Work
I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee … [Read more...] about Elevating the Ordinary: How Pride Transforms Your Work
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does AI impact customer experience and … [Read more...] about Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Top 5 Customer Service & CX Articles for Week of April 14, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 14, 2024