Shep Hyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 8, 2021

This week we feature an article from Deb Mukherjee, a SaaS marketer with DelightChat. He shares five customer-related applications worthy of taking … [Read more...] about Guest Post: 5 Tools to Uplift Your Store’s Customer Experience

It’s been almost a year since my last business trip. I’m excited as I’m writing this article because I’m about ready to take the first trip since the … [Read more...] about How to Handle Lost Luggage: A Lesson From the Airlines

The Perks of Influencer Marketing Using Social Media to Build an Engaging Customer Experience Shep Hyken interviews Elma Beganovich, founder and COO … [Read more...] about Amazing Business Radio: Elma Beganovich

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 1, 2021

This week we feature an article from Jyothi Tulasi, Outreach SEO Specialist at SmartKarrot Inc. She shares a 3-step guide on how to improve the … [Read more...] about Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy

Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create … [Read more...] about Reducing Friction Makes You Money

Delivering an All-Inclusive Online CX How Web Accessibility Creates a Better Customer Experience for Everyone Shep Hyken interviews Rafi Glantz, … [Read more...] about Amazing Business Radio: Rafi Glantz