One of our Shepard Letter subscribers recently asked, “How come you didn’t do an article on customer service or experience New Year’s resolutions?” … [Read more...] about Customer Service and CX New Years Resolutions That Are Easy to Keep
How to Create Unforgettable Customer Experiences with Ronn Nicolli
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What … [Read more...] about How to Create Unforgettable Customer Experiences with Ronn Nicolli
Top 5 Customer Service & CX Articles for Week of January 13, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of January 13, 2025
A Look Back at the Top Articles and Podcasts of 2024
We have crossed over into the new year, and 2024 is now a history lesson. But there is a lot we can learn from history. In 2024, I wrote 52 Shepard … [Read more...] about A Look Back at the Top Articles and Podcasts of 2024
How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can listening to customer exchanges … [Read more...] about How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili
Top 5 Customer Service & CX Articles for Week of January 6, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of January 6, 2025
