This week, we feature an article by Sage, an international company that helps organizations of all sizes with accounting, payroll, and payment … [Read more...] about Guest Post: Could Customer Experience Gaps be Limiting Your Profitability?
Nothing Is Free, Even Free Shipping
Free is often an illusion. It looks free and may be advertised as free, but it’s not free. I’m not saying a company that claims something is free … [Read more...] about Nothing Is Free, Even Free Shipping
Shifting to the Employee Experience (EX) Mindset with Tiffani Bova
Top Takeaways: Spending time with your customers is a great opportunity to understand their challenges, share best practices, and learn from … [Read more...] about Shifting to the Employee Experience (EX) Mindset with Tiffani Bova
Top 5 Customer Service & CX Articles for the Week of June 5, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for the Week of June 5, 2023
Guest Post: The Future of The Customer Experience: Understanding the Impact of Data Analytics on Your Customers
This week, we feature an article by Miika Makitalo, CEO of HappyOrNot, the company behind the Smiley Touch™ customer experience improvement solution … [Read more...] about Guest Post: The Future of The Customer Experience: Understanding the Impact of Data Analytics on Your Customers
Please Put Me Back On Hold!
“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas … [Read more...] about Please Put Me Back On Hold!
