This article answers the question: How should companies prepare for customer service failures and complaints? Answer: Companies should prepare … [Read more...] about How to Prepare for Failure
How AI-Moderated Interviews Expand Customer Understanding with Aaron Cannon
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI-moderated research interviews … [Read more...] about How AI-Moderated Interviews Expand Customer Understanding with Aaron Cannon
Top 5 Customer Service & CX Articles for Week of May 11, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 11, 2026
Customers Don’t Care About Your Intentions – They Care About Results
Do customers care about your intentions or results in customer service? Answer: Customers don’t care about your intentions. They care about … [Read more...] about Customers Don’t Care About Your Intentions – They Care About Results
How AI Brings Customer Delight by Design with John Kim
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming customer experience … [Read more...] about How AI Brings Customer Delight by Design with John Kim
Top 5 Customer Service & CX Articles for Week of May 4, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 4, 2026
