Customers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our annual … [Read more...] about AI May Make Mistakes, But It Won’t Shoot a Customer
How to Boost Customer Experience with Stephen Kowal
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does connectivity boost customer … [Read more...] about How to Boost Customer Experience with Stephen Kowal
Top 5 Customer Service & CX Articles for Week of July 22, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 22, 2024
Eliminate Customer Anxiety
If you have been to a Disney theme park, you know about standing in long lines. There are also signs that tell you how long your wait will be. Guests … [Read more...] about Eliminate Customer Anxiety
A Human-Centric Approach to Artificial Intelligence with Jeffrey Russell
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can technology be authentic and … [Read more...] about A Human-Centric Approach to Artificial Intelligence with Jeffrey Russell
Top 5 Customer Service & CX Articles for Week of July 15, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 15, 2024