Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a … [Read more...] about How a Simple Search Bar Creates a Better Customer Experience
Top 5 Customer Service & CX Articles for Week of November 27, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 27, 2023
Always Look for Improvement
If it’s working fine, why mess with it? Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better. This idea came … [Read more...] about Always Look for Improvement
Balancing Automation and Personalization
Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. Customers want a self-directed … [Read more...] about Balancing Automation and Personalization
Top 5 Customer Service & CX Articles for Week of November 20, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 20, 2023
Guest Post: Three Rules to Kick-start Your Voice of the Customer Program
This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. She shares the research that confirms customers are being ignored – … [Read more...] about Guest Post: Three Rules to Kick-start Your Voice of the Customer Program
