Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years. Each week, … [Read more...] about The Subtle WOW: How Doing the Expected Is Sometimes Surprising
What Customers Really Expect from Brands with Kenji Hayward
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the top expectations customers have … [Read more...] about What Customers Really Expect from Brands with Kenji Hayward
Top 5 Customer Service & CX Articles for Week of May 19, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 19, 2025
Seven Things Customers Hate to Do – But Companies Make Them Do It Anyway
Recently, I had an experience with a company and thought, “I hate this … Why do they make me do this?” This question wasn’t because of curiosity. No, … [Read more...] about Seven Things Customers Hate to Do – But Companies Make Them Do It Anyway
All Business is Personal with Joseph Michelli
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the benefits of combining technology … [Read more...] about All Business is Personal with Joseph Michelli
Top 5 Customer Service & CX Articles for Week of May 12, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 12, 2025
