Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 26, 2026
AI Gives Customers Information; Great CX Gives Them Confidence
This article answers the question: How is AI changing the customer purchase experience? Answer: AI gives customers more information before they … [Read more...] about AI Gives Customers Information; Great CX Gives Them Confidence
Is AI Making Customer Service Better? with Jay Lee
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Will AI replace customer service agents? How … [Read more...] about Is AI Making Customer Service Better? with Jay Lee
Top 5 Customer Service & CX Articles for Week of October 19, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 19, 2026
Good Judgment: The Customer Service Skill You Can’t Put in a Policy
This article answers the question: Why is good judgment an essential customer service skill? Answer: Good judgment is an essential customer … [Read more...] about Good Judgment: The Customer Service Skill You Can’t Put in a Policy
Human Judgement in the Age of AI with Rachel Orston
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do companies build trust through customer … [Read more...] about Human Judgement in the Age of AI with Rachel Orston
