The other day my friend asked me, “Is mediocrity the new customer experience?” He mentioned how he’s had to wait longer when he called customer … [Read more...] about Here’s a New Word: Skimpflation
Amazing Business Radio: Len Herstein
Vigilant Customer Service How to Avoid Complacency in Customer Interactions Shep Hyken interviews Len Herstein, CEO and President of ManageCamp Inc. … [Read more...] about Amazing Business Radio: Len Herstein
5 Top Customer Service Articles of the Week 12-6-2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 12-6-2021
Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly
This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems, an organization focused on innovation, efficiency, … [Read more...] about Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly
The Three N’s of Employee Fulfillment
In the best of times, it’s important to keep your best employees. In tough times, it’s even more important. Customers are beginning to feel the … [Read more...] about The Three N’s of Employee Fulfillment
Amazing Business Radio: Fred Reichheld
Net Lives Enriched How NPS Enriches the Lives of Customers, Employees, and Leaders Shep Hyken interviews Fred Reichheld, creator of the Net … [Read more...] about Amazing Business Radio: Fred Reichheld
