My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a … [Read more...] about Potential Profit Killer: Making Assumptions About Customers
How Artificial Intelligence is Changing Customer Expectations with Laura Burgess
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why are customer expectations rising in … [Read more...] about How Artificial Intelligence is Changing Customer Expectations with Laura Burgess
Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer Copy Copy
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How has the perception of customer service … [Read more...] about Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer Copy Copy
Top 5 Customer Service & CX Articles for Week of September 16, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 16, 2024
The Secret to Outperforming the Competition: It’s Not Just About Customers
In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put their … [Read more...] about The Secret to Outperforming the Competition: It’s Not Just About Customers
Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How has the perception of customer service … [Read more...] about Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer
