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Shep Hyken

Guest Post: Could Customer Experience Gaps be Limiting Your Profitability?

Shep Hyken - 9 June 2023

This week, we feature an article by Sage, an international company that helps organizations of all sizes with accounting, payroll, and payment … [Read more...] about Guest Post: Could Customer Experience Gaps be Limiting Your Profitability?

Nothing Is Free, Even Free Shipping

Shep Hyken - 7 June 2023

Free is often an illusion. It looks free and may be advertised as free, but it’s not free.  I’m not saying a company that claims something is free … [Read more...] about Nothing Is Free, Even Free Shipping

Shifting to the Employee Experience (EX) Mindset with Tiffani Bova

Shep Hyken - 6 June 2023

Top Takeaways: Spending time with your customers is a great opportunity to understand their challenges, share best practices, and learn from … [Read more...] about Shifting to the Employee Experience (EX) Mindset with Tiffani Bova

Top 5 Customer Service & CX Articles for the Week of June 5, 2023

Shep Hyken - 5 June 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for the Week of June 5, 2023

Guest Post: The Future of The Customer Experience: Understanding the Impact of Data Analytics on Your Customers

Shep Hyken - 2 June 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot, the company behind the Smiley Touch™ customer experience improvement solution … [Read more...] about Guest Post: The Future of The Customer Experience: Understanding the Impact of Data Analytics on Your Customers

Please Put Me Back On Hold!

Shep Hyken - 31 May 2023

“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas … [Read more...] about Please Put Me Back On Hold!

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