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Shep Hyken

The Subtle WOW: How Doing the Expected Is Sometimes Surprising

Shep Hyken - 21 May 2025

Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years. Each week, … [Read more...] about The Subtle WOW: How Doing the Expected Is Sometimes Surprising

What Customers Really Expect from Brands with Kenji Hayward

Shep Hyken - 20 May 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the top expectations customers have … [Read more...] about What Customers Really Expect from Brands with Kenji Hayward

Top 5 Customer Service & CX Articles for Week of May 19, 2025

Shep Hyken - 19 May 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 19, 2025

Seven Things Customers Hate to Do – But Companies Make Them Do It Anyway

Shep Hyken - 14 May 2025

Recently, I had an experience with a company and thought, “I hate this … Why do they make me do this?” This question wasn’t because of curiosity. No, … [Read more...] about Seven Things Customers Hate to Do – But Companies Make Them Do It Anyway

All Business is Personal with Joseph Michelli

Shep Hyken - 13 May 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the benefits of combining technology … [Read more...] about All Business is Personal with Joseph Michelli

Top 5 Customer Service & CX Articles for Week of May 12, 2025

Shep Hyken - 12 May 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 12, 2025

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