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Shep Hyken

5 Top Customer Service Articles For the Week of March 8, 2021

Shep Hyken - 8 March 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 8, 2021

Guest Post: 5 Tools to Uplift Your Store’s Customer Experience

Shep Hyken - 5 March 2021

This week we feature an article from Deb Mukherjee, a SaaS marketer with DelightChat. He shares five customer-related applications worthy of taking … [Read more...] about Guest Post: 5 Tools to Uplift Your Store’s Customer Experience

How to Handle Lost Luggage: A Lesson From the Airlines

Shep Hyken - 3 March 2021

It’s been almost a year since my last business trip. I’m excited as I’m writing this article because I’m about ready to take the first trip since the … [Read more...] about How to Handle Lost Luggage: A Lesson From the Airlines

Amazing Business Radio: Elma Beganovich

Shep Hyken - 2 March 2021

The Perks of Influencer Marketing Using Social Media to Build an Engaging Customer Experience Shep Hyken interviews Elma Beganovich, founder and COO … [Read more...] about Amazing Business Radio: Elma Beganovich

5 Top Customer Service Articles For the Week of March 1, 2021

Shep Hyken - 1 March 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 1, 2021

Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy

Shep Hyken - 26 February 2021

This week we feature an article from Jyothi Tulasi, Outreach SEO Specialist at SmartKarrot Inc. She shares a 3-step guide on how to improve the … [Read more...] about Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy

Reducing Friction Makes You Money

Shep Hyken - 24 February 2021

Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create … [Read more...] about Reducing Friction Makes You Money

Amazing Business Radio: Rafi Glantz

Shep Hyken - 23 February 2021

Delivering an All-Inclusive Online CX How Web Accessibility Creates a Better Customer Experience for Everyone Shep Hyken interviews Rafi Glantz, … [Read more...] about Amazing Business Radio: Rafi Glantz

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