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Shep Hyken

How a Simple Search Bar Creates a Better Customer Experience

Shep Hyken - 28 November 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a … [Read more...] about How a Simple Search Bar Creates a Better Customer Experience

Top 5 Customer Service & CX Articles for Week of November 27, 2023

Shep Hyken - 27 November 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 27, 2023

Always Look for Improvement

Shep Hyken - 22 November 2023

If it’s working fine, why mess with it?  Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.  This idea came … [Read more...] about Always Look for Improvement

Balancing Automation and Personalization

Shep Hyken - 21 November 2023

Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. Customers want a self-directed … [Read more...] about Balancing Automation and Personalization

Top 5 Customer Service & CX Articles for Week of November 20, 2023

Shep Hyken - 20 November 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 20, 2023

Guest Post: Three Rules to Kick-start Your Voice of the Customer Program

Shep Hyken - 16 November 2023

This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. She shares the research that confirms customers are being ignored – … [Read more...] about Guest Post: Three Rules to Kick-start Your Voice of the Customer Program

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