Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to … [Read more...] about Would Customers Pay to Do Business with You?
The Ultimate Marketing Engine Creating Customers for Life Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The … [Read more...] about Amazing Business Radio: John Jantsch
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 9-13-2021
This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle, a cloud-based employee engagement platform. She writes about … [Read more...] about Guest Post: Customer Experience: Expectation vs. Reality
One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers … [Read more...] about You’re Terminated: Three Reasons Customers Will Stop Doing Business with You
Digital Customer Service Transforming Customer Experience for an On-Screen World Shep Hyken interviews Rick DeLisi and Dan Michaeli, authors of … [Read more...] about Amazing Business Radio: Rick DeLisi and Dan Michaeli