For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror. Between the pandemic, the business disruption, and the many … [Read more...] about Reflections on 2020 and A Message of Thanks, Optimism and Hope for 2021
This week we feature an article from Joseph A. Michelli, Ph.D., C.S.P., speaker, author, and organizational consultant. He talks about how the … [Read more...] about Guest Post: Stronger Through Adversity | Leadership Lessons on Convenience, Customer Experience, and Legacy
A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your … [Read more...] about Creating A Customer-Centric Strategy
Focus on the Customer, Not the Sale Building a Customer Engagement Strategy That Lasts Shep Hyken interviews Lou Gallagher, Consumer Engagement … [Read more...] about Amazing Business Radio: Lou Gallagher
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of October 19, 2020
This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to … [Read more...] about Guest Post: Customer Experience – Can It Work With Email Marketing?
I love hanging around smart people, and my friend Todd Hartley is one of the very smartest. He runs WireBuzz, an agency that uses videos to help their … [Read more...] about Ritualizing the Customer Experience
Understanding Gen Z as Customers and Employees The Next Generation of Customer Experience Shep Hyken interviews Jason Dorsey, leading generational … [Read more...] about Amazing Business Radio: Jason Dorsey