5 Top Customer Service Articles For the Week of September 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Customer Service Guide to Revenue Generation by Gladly
(Gladly) Turn your customer service department from a cost center into a revenue generator with these radically personal customer experience strategies from this guide.
My Comment: This is a special report from Gladly regarding the contact center’s role in delivering a great CX that gets customers to want to come back. You’ll have to download the report, and when you do you’ll get eight ideas on how to turn your customer support center into a revenue generator. And, who doesn’t want that!
Yaron Morgenstern: Digital Customer Experience Is All About the People by Sharon Florentine
(CMSWire) Yaron Morgenstern spoke with CMSWire about the ideal digital