• Skip to main content
  • Skip to footer

Top Sales World - inspiring the global sales community

  • Home
  • About
  • Contributors
  • JF Initiatives
    • Top Sales Articles
    • Top Sales Awards
    • Top Sales Futurists
    • Top Sales Leadership
    • Top Sales Magazine
    • Top Sales Library
  • Media Pack

5 Top Customer Service Articles For the Week of September 7, 2020

Shep Hyken - 7 September 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Winning means losing in the game of customer retention by Linda O’Grady
(CMO) All too often retention is a blanket goal. ‘We need to hang on to our customers’ is reverberating around boardrooms all over the country right now. But what if we reframed that statement?
My Comment: The title of this article caught my attention. Then I realized what the author was getting at. Some customers aren’t worth doing business with, or as she writes, “Hanging on to.” Her premise is that the relationship needs to be a “win/win.” The key is to hang onto the right customers.
Want to Deliver Better Customer Service? Immerse Yourself in Context by Deb Miller
(CMSWire)

Footer

Follow Us

  • LinkedIn
  • Twitter

Our Partners

Sandler Training
Amy Franko
Assessments 24x7
Integrity Solutions
Kurlan & Assocs
Membrain
Mereo
Objective Management Group
Salesforce
Sandler Research Center
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© Copyright 2010 - 2023 topsalesworld.com · All Rights Reserved · Contact· Privacy Policy · A JF Initiative