Within this section, we harvest blog posts from most of the world’s top sales experts and commentators. It is all updated in real-time and means that we have done all of the hard work so you don’t have to!
Latest Top Sales Posts
Sales Success Depends on Clear Distinctions
Clear distinctions are a hallmark of clear thinking. Unless you know what a thing IS and, importantly, what it IS NOT, you cannot begin to think … [Read more...] about Sales Success Depends on Clear Distinctions
How to be Indispensable
Retention drives growth—it’s that simple. But here’s the catch: your customers won’t stick around unless they see the value you bring. For more … [Read more...] about How to be Indispensable
What to Say When You Don’t Have What the Customer Wants
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into … [Read more...] about What to Say When You Don’t Have What the Customer Wants
How to Measure the Success of a ‘Warm’ Call
5 Signs Your Prospecting Calls Are Actually Working Wondering if your prospecting calls are getting results? These aren’t cold calls—you’ve warmed … [Read more...] about How to Measure the Success of a ‘Warm’ Call
Overheated Phones and Boiled Minds: The Painful Cost of Not Powering Down to Be Present
The Conundrum of Human ConnectionI was in Florida, prepping for a big keynote.Not just any keynote; one of those where you want to show up centered, … [Read more...] about Overheated Phones and Boiled Minds: The Painful Cost of Not Powering Down to Be Present
The Benefits of AI-Powered Customer Experience with Isabelle Zdatny
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is Agentic AI? What is the … [Read more...] about The Benefits of AI-Powered Customer Experience with Isabelle Zdatny
Developing pricing strategies while navigating uncertain times
In today’s volatile economic times, proactive pricing strategies are a crucial lever for CEOs of small and midsize businesses to achieve their … [Read more...] about Developing pricing strategies while navigating uncertain times
Top 5 Customer Service & CX Articles for Week of April 21, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 21, 2025
