Leading with Empathy Revolutionizing Your Customer Service for an Uncertain Future Shep Hyken interviews Jeff Nicholson of Pegasystems. They discuss … [Read more...] about Amazing Business Radio: Jeff Nicholson
5 Top Customer Service Articles For the Week of May 18, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of May 18, 2020
Guest Post: Can I Ever Trust You Again?
This week we feature an article by Jeremy Watkin, a Product Marketing Manager at 8×8. He shares his experiences with different companies that … [Read more...] about Guest Post: Can I Ever Trust You Again?
We’ll Be Stronger When This Is Over
I see light at the end of the tunnel. While we’re not back to “business as usual,” we are starting to see business reopen and adapt … [Read more...] about We’ll Be Stronger When This Is Over
Amazing Business Radio: Jonathan Lerner
Proactive Customer Service in Times of Change Building Resilience into Your Customer Service Strategy for Today… and Beyond Shep Hyken … [Read more...] about Amazing Business Radio: Jonathan Lerner
5 Top Customer Service Articles For the Week of May 11, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of May 11, 2020