5 Top Customer Service Articles For the Week of May 11, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
How Amazon makes and uses its billions (profits, investments, acquisitions) by Disfold
(Disfold) Amazon is not just a retail company anymore. It is firmly engaged in the broader technology sector, particularly since the launch of Amazon Web Services – AWS – in 2004 which has now grown into the world’s leader in on-demand cloud computing, and a big contributor to the company’s revenues and profits.
My Comment: If you’ve been following my work, it shouldn’t surprise you that whenever a great article about Amazon comes out, I like to share it. This is an interesting look at the Amazon financial model. As big as the retail side is, AWS maybe even