When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, … [Read more...] about Customer Engagement With A Human Touch Is A Powerful Thing
Active Listening and A Questioning Mindset: A Powerful Combination
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian … [Read more...] about Active Listening and A Questioning Mindset: A Powerful Combination
Are You Focused on What Matters Most to Your Customers?
The greatest opportunity for moving the needle on customer loyalty—that critical factor for driving long-term growth and maintaining a competitive … [Read more...] about Are You Focused on What Matters Most to Your Customers?
Does Your Company Keep Its Promises?
All healthy, long-lasting customer relationships are based on trust, integrity and mutual respect. In our private lives, keeping a promise is seen as … [Read more...] about Does Your Company Keep Its Promises?
Get to the Heart of the Sales Mindset and Increase Questioning Confidence
If your employees struggle with a willingness to ask the questions that will deliver more client value, you need focus on shifting their mindsets and … [Read more...] about Get to the Heart of the Sales Mindset and Increase Questioning Confidence
Are Data and Technology Actually Hindering Inside Sales Teams?
A customer-needs-focused philosophy is just as important for inside sales teams as it is for the external salespeople—in some ways, even more so. By … [Read more...] about Are Data and Technology Actually Hindering Inside Sales Teams?
