The greatest opportunity for moving the needle on customer loyalty—that critical factor for driving long-term growth and maintaining a competitive … [Read more...] about Are You Focused on What Matters Most to Your Customers?
Does Your Company Keep Its Promises?
All healthy, long-lasting customer relationships are based on trust, integrity and mutual respect. In our private lives, keeping a promise is seen as … [Read more...] about Does Your Company Keep Its Promises?
Get to the Heart of the Sales Mindset and Increase Questioning Confidence
If your employees struggle with a willingness to ask the questions that will deliver more client value, you need focus on shifting their mindsets and … [Read more...] about Get to the Heart of the Sales Mindset and Increase Questioning Confidence
Are Data and Technology Actually Hindering Inside Sales Teams?
A customer-needs-focused philosophy is just as important for inside sales teams as it is for the external salespeople—in some ways, even more so. By … [Read more...] about Are Data and Technology Actually Hindering Inside Sales Teams?
People Rise to Their Belief of Your Belief in Them
Coaching Sales Teams and the Link Between Expectations, Beliefs and Performance The truth is, all of us need coaches. Most people will not work, learn … [Read more...] about People Rise to Their Belief of Your Belief in Them
How do your clients view you today?
Clients may not currently view you as a partner, and that’s because success in the past didn’t depend on it. But clients’ expectations have changed, … [Read more...] about How do your clients view you today?
