How do you feel when you receive a “Dear Sir,” “Dear Madam,” or “To Resident” letter? You probably trash it. It … [Read more...] about What’s Your Greeting Worth?
Tips for Tact–from a “Ghost”
Giving advice to clients who are doing something you know is not beneficial for them can be pretty tricky. On the one hand, you don’t want … [Read more...] about Tips for Tact–from a “Ghost”
Where Go Your Toes, So Go Your Eyes
What is worse than someone reading PowerPoint slides to an audience? Someone who also never looks at the audience. If you are giving a PowerPoint … [Read more...] about Where Go Your Toes, So Go Your Eyes
How is a kiss at the end of a date like a close on a sales call?
Answer: It is the natural outcome of a positive experience! Getting a commitment to a kiss–or to a deal– is like the building of any … [Read more...] about How is a kiss at the end of a date like a close on a sales call?
Get Them at “Hello”
Engage Immediately with a Metaphor “A question for this moment. If the Earth’s lungs were on fire and the doctor refused to treat … [Read more...] about Get Them at “Hello”
Words Matter – More Than Ever!
“Torn from the headlines,” as they say. If you didn’t think “Words Matter – Make What You Say Pay!,” check out … [Read more...] about Words Matter – More Than Ever!
