This week we feature an article by Ashwini Dave, a digital marketing expert at Acquire. She explains the difference between customer service and … [Read more...] about Guest Post: Combine Customer Service and Customer Experience to Grow Your Business
Customer Experience
A Boring Customer Service Experience—That’s What Our Customers Want
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be … [Read more...] about A Boring Customer Service Experience—That’s What Our Customers Want
Customer Service and Insider Sales: Different for a Reason
Imagine you’re preparing a delicious meal and you’re short on olive oil. Would you add vinegar to make that oil go further? Of course not! … [Read more...] about Customer Service and Insider Sales: Different for a Reason
5 Top Customer Service Articles For the Week of July 20, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of July 20, 2020
Another Way to Amaze Your Customers – Pay Attention
I recently wrote about taking the extra step to deliver amazing service. There were three steps: pay attention, care about your customers and put … [Read more...] about Another Way to Amaze Your Customers – Pay Attention
No Quality of Life For You! Myths of the Remote Workplace – Part Four
As we conclude this four-part series, it’s essential to focus on the most important of all myths. That is, it’s impossible to create a … [Read more...] about No Quality of Life For You! Myths of the Remote Workplace – Part Four