This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and … [Read more...] about Guest Blog: How to Use Gamification to Improve Agent Motivation
New Year’s Reflections: Celebrate Your Accomplishments
I’m going to break away from my typical articles about customer service and experience and get personal. It’s that time of year when we … [Read more...] about New Year’s Reflections: Celebrate Your Accomplishments
Amazing Business Radio: Lindsay Pedersen
The Emotional Brand Experience How to Differentiate Your Brand Through Emotional Connection with Customers Shep Hyken interviews Lindsay Pedersen. … [Read more...] about Amazing Business Radio: Lindsay Pedersen
5 Top Customer Service Articles for the Week of December 30, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of December 30, 2019
Guest Blog: Five Tips to Providing a Five Star Experience
This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star … [Read more...] about Guest Blog: Five Tips to Providing a Five Star Experience
Five Ways to Prepare for Being REALLY Busy
If you’re reading this article the day it comes out, it’s Christmas Day. Whether you celebrate Christmas, Hanukkah, Kwanzaa or any other … [Read more...] about Five Ways to Prepare for Being REALLY Busy
