This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience.
The best way I can describe ‘customer service’ is by using the word transaction. ‘Service’ is what we do, it is a product or the transaction to receive the product. According to dictionary.com an experience is;
“a particular instance of personally encountering or undergoing something: or the observing, encountering, or undergoing of things generally as they occur in the course of time, in other words, an experience is an interaction between a business and a customer that happens while the customer journeys through your business.”
So, What is a Five-Star Experience?
A five-star experience is often noted as ‘luxury’ or ‘expensive’. Maybe even unattainable to most organizations. When in actuality a five-star experience has nothing to do with cost or luxury at all. A five-star experience can be achieved in any
