Guest Blog: How to Use Gamification to Improve Agent Motivation

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention.
Managing motivation can be a real struggle for customer service teams.
Even if you have the perfect systems in place, and the perfect processes for responding to each ticket, managing the human element in the support process can be a major challenge.
Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover.
Managing staff is far too big a topic for a single blog post. The Shep Hyken blog has some great resources on hiring the right staff and training them to become better problem solvers.
However, there’s a new method you can use to maximize motivation specifically.
More and more customer service teams are using gamification as a means of improving their team performance and staff