I’m going to break away from my typical articles about customer service and experience and get personal. It’s that time of year when we make New Year’s resolutions that, while well-intentioned, we quickly fall short of and often forget in a very short time. Personal goals about working out and losing weight seem to be the most popular. Those resolutions can often be frustrating, especially if they become a pattern of failure that repeats year after year.
Instead of looking ahead into the New Year and getting frustrated, how about looking back over the past year at the accomplishments and things that happened in your life, both personally and professionally, that made you happy or proud? I have a little two-part exercise for you to do. The first part is to answer the following question:
“What ten things happened in the past year that you are most proud of or grateful for?”
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