Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 25, 2024
You Can’t Do What You’ve Always Done (Anymore)
Recently, I read a RetailWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a department … [Read more...] about You Can’t Do What You’ve Always Done (Anymore)
Using AI Responsibly to Enhance the Customer Experience with Joe Tyrell
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can technology aid in creating personalized … [Read more...] about Using AI Responsibly to Enhance the Customer Experience with Joe Tyrell
Top 5 Customer Service & CX Articles for Week of March 18, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 18, 2024
Six Ways to Create Your Brand’s Experience Personality
Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the … [Read more...] about Six Ways to Create Your Brand’s Experience Personality
Rocking Customer Experience with Jim Serger
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get … [Read more...] about Rocking Customer Experience with Jim Serger