Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 1, 2024
We Work Hard to Make It Look Easy
My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do? Whether it’s … [Read more...] about We Work Hard to Make It Look Easy
The Fundamentals of Customer Engagement with Spencer Burke
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies use AI effectively to enhance … [Read more...] about The Fundamentals of Customer Engagement with Spencer Burke
Top 5 Customer Service & CX Articles for Week of March 25, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 25, 2024
You Can’t Do What You’ve Always Done (Anymore)
Recently, I read a RetailWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a department … [Read more...] about You Can’t Do What You’ve Always Done (Anymore)
Using AI Responsibly to Enhance the Customer Experience with Joe Tyrell
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can technology aid in creating personalized … [Read more...] about Using AI Responsibly to Enhance the Customer Experience with Joe Tyrell