This article answers the question: Why do some companies fail to keep customers? Answer: In one word…Consistency. Actually, it’s a lack of … [Read more...] about The One Word That Explains Why Some Companies Fail
Why Every Customer Interaction Is a Sales Opportunity with Rob Jolles
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the role of frontline employees in … [Read more...] about Why Every Customer Interaction Is a Sales Opportunity with Rob Jolles
Top 5 Customer Service & CX Articles for Week of May 24, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 24, 2026
The Great Customer Experience Game: Customer Service Without Winners and Losers
This answers the question: How can companies gamify customer service and customer experience without creating winners and losers? Answer: … [Read more...] about The Great Customer Experience Game: Customer Service Without Winners and Losers
Addressing the CX Listening Gap with Natalie Jackson
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the “listening gap” in customer … [Read more...] about Addressing the CX Listening Gap with Natalie Jackson
Top 5 Customer Service & CX Articles for Week of May 18, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 18, 2026
