Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 28, 2026
The Customer Is Always Right … and Five Other Lies
This article answers the question: Is the customer always right? And what other customer service sayings are outdated or no longer true? Answer: … [Read more...] about The Customer Is Always Right … and Five Other Lies
Why Customer-Centric Companies Outlast Competitors with Clifford Hudson
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you build a business strategy around … [Read more...] about Why Customer-Centric Companies Outlast Competitors with Clifford Hudson
Customer Service Week and CX Day 2026
One Week to Celebrate, 52 Weeks to Practice It Two weeks from now is a BIG holiday. It’s not a holiday that is on the traditional calendar that you … [Read more...] about Customer Service Week and CX Day 2026
Top 5 Customer Service & CX Articles for Week of September 21, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 21, 2026
Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?
This article answers the question: Do customers want AI or human customer service? Answer: As AI and automation make human support harder to … [Read more...] about Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?
