This article answers the question: Why is personalization so important in customer experience today? Answer: Personalization matters because most … [Read more...] about A CX Lesson from Spider-Man
Human-Led Customer Experience in the Age of AI with Jenni Hawkins
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can balancing technology and personal … [Read more...] about Human-Led Customer Experience in the Age of AI with Jenni Hawkins
Top 5 Customer Service & CX Articles for Week of April 13, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 13, 2026
The New Customer Service Skill: Answering the Phone
This article answers the question: Why is answering the phone a critical customer service skill for employees today? Answer: Answering the phone is … [Read more...] about The New Customer Service Skill: Answering the Phone
How Employee Experience Drives Customer Excellence with Lisa Nichols
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the connection between employee … [Read more...] about How Employee Experience Drives Customer Excellence with Lisa Nichols
Top 5 Customer Service & CX Articles for Week of April 6, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 6, 2026
