This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does the Deep Story framework drive customer … [Read more...] about Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty with Bob Rogers
Top 5 Customer Service & CX Articles for Week of September 7, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 7, 2026
Clarity Creates Confidence: The Cost of Overexplaining to Customers
This article answers the question: Why can overexplaining hurt the customer experience? Answer: Overexplaining can overwhelm customers and create … [Read more...] about Clarity Creates Confidence: The Cost of Overexplaining to Customers
Designing Employee Engagement and Retention with Jimmy Chebat
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does employee experience … [Read more...] about Designing Employee Engagement and Retention with Jimmy Chebat
Top 5 Customer Service & CX Articles for Week of August 31, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 31, 2026
Five Ways to Eliminate Customer Churn
This article answers the question: How can companies reduce churn and keep customers coming back? Answer: Companies can reduce customer churn by … [Read more...] about Five Ways to Eliminate Customer Churn
