In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, … [Read more...] about Some Customers Aren’t Worth Doing Business With
Nordstrom’s Customer Service Evolution with Robert Spector
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does Nordstrom balance tradition and … [Read more...] about Nordstrom’s Customer Service Evolution with Robert Spector
Top 5 Customer Service & CX Articles for Week of June 24, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 24, 2024
Change Requires Choice (and Work)
At the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked off … [Read more...] about Change Requires Choice (and Work)
The Employee Experience Revolution with John DiJulius
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can every employee contribute to a better … [Read more...] about The Employee Experience Revolution with John DiJulius
Top 5 Customer Service & CX Articles for Week of June 17, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 17, 2024