One Week to Celebrate, 52 Weeks to Practice It Two weeks from now is a BIG holiday. It’s not a holiday that is on the traditional calendar that you … [Read more...] about Customer Service Week and CX Day 2026
Top 5 Customer Service & CX Articles for Week of September 21, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 21, 2026
Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?
This article answers the question: Do customers want AI or human customer service? Answer: As AI and automation make human support harder to … [Read more...] about Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?
Every Employee Is a Customer Service Employee with Keith Farley
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you build a culture where every employee … [Read more...] about Every Employee Is a Customer Service Employee with Keith Farley
Top 5 Customer Service & CX Articles for Week of September 14, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of September 14, 2026
Customer Service Requires the Right Mindset … And the Right Word Set
This article answers the question: Why does great customer service require both the right mindset and the right word set? Answer: Great customer … [Read more...] about Customer Service Requires the Right Mindset … And the Right Word Set
