This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten … [Read more...] about Let’s Play 20 Customer Experience (CX) Questions – Part TWO
Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to … [Read more...] about Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
Top 5 Customer Service & CX Articles for Week of December 30, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 30, 2024
Let’s Play 20 Customer Experience (CX) Questions – Part One
Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in … [Read more...] about Let’s Play 20 Customer Experience (CX) Questions – Part One
Customer Experience Sells with Arun Shastri
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is including sales important in the … [Read more...] about Customer Experience Sells with Arun Shastri
Top 5 Customer Service & CX Articles for Week of December 23, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 23, 2024
