If a customer asks you to do something you haven’t done before, “No” is an easy answer. Why? Because… We don’t do that. We’ve … [Read more...] about No” Is an Easy Answer
Transforming Customer Feedback into Action with Sara Caldwell
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is it essential for companies to understand … [Read more...] about Transforming Customer Feedback into Action with Sara Caldwell
Top 5 Customer Service & CX Articles for Week of April 1, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 1, 2024
Top 5 Customer Service & CX Articles for Week of April 1, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 1, 2024
We Work Hard to Make It Look Easy
My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do? Whether it’s … [Read more...] about We Work Hard to Make It Look Easy
The Fundamentals of Customer Engagement with Spencer Burke
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies use AI effectively to enhance … [Read more...] about The Fundamentals of Customer Engagement with Spencer Burke