We had some great feedback on The Three N’s of Employee Fulfillment article and video. Plenty of great comments. Here’s a very short refresher in case … [Read more...] about One Simple Idea That Can Help You Retain Your Best Employees
Amazing Business Radio: Dan Hill
Customer Service Avoidance How CX Avoidance Impacts Customers, Employees, and Brands Shep Hyken interviews Dan Hill, founder of Sensory Logic, Inc. … [Read more...] about Amazing Business Radio: Dan Hill
5 Top Customer Service Articles of the Week 12-20-2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about 5 Top Customer Service Articles of the Week 12-20-2021
Guest Post: How to Make the Most of Another Unprecedented Holiday Season
This week we feature an article by Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®. He writes about how SMBs can … [Read more...] about Guest Post: How to Make the Most of Another Unprecedented Holiday Season
Don’t Cut What Is Obvious to the Customer
Last week I covered the concept of skimpflation. In case you missed it, the short definition is that skimpflation is the result of a labor shortage, … [Read more...] about Don’t Cut What Is Obvious to the Customer
Amazing Business Radio: Baker Johnson
We Are All Customers What Customers Expect from CX Practitioners Shep Hyken interviews Baker Johnson, Chief Marketing Officer at UJET. They discuss … [Read more...] about Amazing Business Radio: Baker Johnson
