This article answers the question: Why is answering the phone a critical customer service skill for employees today? Answer: Answering the phone is … [Read more...] about The New Customer Service Skill: Answering the Phone
How Employee Experience Drives Customer Excellence with Lisa Nichols
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the connection between employee … [Read more...] about How Employee Experience Drives Customer Excellence with Lisa Nichols
Top 5 Customer Service & CX Articles for Week of April 6, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 6, 2026
This is the Second Most Expensive Phrase in Business
This article answers the question: What is the second most expensive phrase employees can say to a customer? Answer: The second most expensive … [Read more...] about This is the Second Most Expensive Phrase in Business
Creating a Customer Loyalty Culture with Lisa Checchio
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality, and how does it … [Read more...] about Creating a Customer Loyalty Culture with Lisa Checchio
Top 5 Customer Service & CX Articles for Week of March 30, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 30, 2026
