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Shep Hyken

How to Create a “Remember When” Experience that Keeps Customers Coming Back

Shep Hyken - 4 June 2025

Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual customer … [Read more...] about How to Create a “Remember When” Experience that Keeps Customers Coming Back

Why Happy Employees Mean Happy Customers with Ryan Minton

Shep Hyken - 3 June 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What practical benefits come from creating … [Read more...] about Why Happy Employees Mean Happy Customers with Ryan Minton

Top 5 Customer Service & CX Articles for Week of June 2, 2025

Shep Hyken - 2 June 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 2, 2025

Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

Shep Hyken - 28 May 2025

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A … [Read more...] about Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

Building Brand Reputation Through Customer Experience with Ray Titus

Shep Hyken - 27 May 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses maintain consistent … [Read more...] about Building Brand Reputation Through Customer Experience with Ray Titus

Top 5 Customer Service & CX Articles for Week of May 26, 2025

Shep Hyken - 26 May 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 26, 2025

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