This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does employee experience … [Read more...] about Designing Employee Engagement and Retention with Jimmy Chebat
Top 5 Customer Service & CX Articles for Week of August 31, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 31, 2026
Five Ways to Eliminate Customer Churn
This article answers the question: How can companies reduce churn and keep customers coming back? Answer: Companies can reduce customer churn by … [Read more...] about Five Ways to Eliminate Customer Churn
How AI Predicts Customer Behavior and Improves Customer Experience with Roger Dooley
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses use AI to predict customer … [Read more...] about How AI Predicts Customer Behavior and Improves Customer Experience with Roger Dooley
Top 5 Customer Service & CX Articles for Week of August 24, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 24, 2026
We’re Not Happy Until You’re Not Happy – Revisited
This article answers the question: How do customers decide what they think about your company? Answer: Customers form their opinions based on the … [Read more...] about We’re Not Happy Until You’re Not Happy – Revisited
