This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses identify and eliminate … [Read more...] about How to Be Ridiculously Easy to Do Business with David Avrin
Don’t Throw Fellow Employees Under the Bus
I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife … [Read more...] about Don’t Throw Fellow Employees Under the Bus
Top 5 Customer Service & CX Articles for Week of July 8, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 8, 2024
Training Customers to Do It Themselves
More and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer the human … [Read more...] about Training Customers to Do It Themselves
Customer Focused Leadership with Blake Morgan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can leaders in a company build a … [Read more...] about Customer Focused Leadership with Blake Morgan
Top 5 Customer Service & CX Articles for Week of July 1, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 1, 2024