This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you measure true ROI on AI in customer … [Read more...] about How to Know the True Impact of AI in Customer Service with Jeff Fettes
Top 5 Customer Service & CX Articles for Week of July 27, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 27, 2026
Every Company Needs a ‘Reasonable Department’
This article answers the question: What is a “Reasonable Department,” and why does every company need one? Answer: A Reasonable Department is a … [Read more...] about Every Company Needs a ‘Reasonable Department’
How Your Reputation Becomes Your Brand Identity with Daniel Vivarelli
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why are customer reviews important for SEO and … [Read more...] about How Your Reputation Becomes Your Brand Identity with Daniel Vivarelli
Top 5 Customer Service & CX Articles for Week of July 20, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 20, 2026
What Great Musicians Can Teach Us About Customer Service
This article answers the question: What can great musicians and bands teach us about customer service? Answer: Great musicians and bands teach us … [Read more...] about What Great Musicians Can Teach Us About Customer Service
