This week we feature an article by Daniel Bishop, an assistant editor and marketing consultant for ReallySimpleSystems. He shares multiple approaches … [Read more...] about Guest Post: Best Customer Acquisition Strategies for Winning Over Customers
Would You Please Leave a Review About Your Experience?
Getting customers to review their experience with you is powerful. Before they make a purchase, go to a restaurant, stay at a hotel and more, many … [Read more...] about Would You Please Leave a Review About Your Experience?
Amazing Business Radio: Patricia Fripp
The Secret to Success is Good Customer Service How to Use Customer Service Stories to Teach, Inspire and Reward Shep Hyken interviews Patricia Fripp, … [Read more...] about Amazing Business Radio: Patricia Fripp
5 Top Customer Service Articles For the Week of July 6, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of July 6, 2020
Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service
This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer … [Read more...] about Guest Post: 9 Best Tips for Maximizing Your E-Commerce Customer Service
You Can’t Automate Your Customer Relationship
I recently wrote an article in Forbes about how three out of four customers are more loyal to your employee than your business. This research came … [Read more...] about You Can’t Automate Your Customer Relationship
