The Secret to Success is Good Customer Service
How to Use Customer Service Stories to Teach, Inspire and Reward
Shep Hyken interviews Patricia Fripp, CSP, CPAE, speech coach and customer service expert. They discuss her career history of using amazing customer experiences as a competitive differentiator, plus a few tips on speaking and presenting.
Top Takeaways:
Money should not be your main career goal. You will achieve more success if you instead focus on becoming someone that people want to do business with. In other words, focus on building your soft skills and delivering great customer service. The money will follow.
A good customer experience has the potential to be your most powerful marketing tool. The better service you deliver, the more likely your customers are to recommend you to others.
Try to make each and every one of your customers feel like they’re the most important person in the room.
Recognize the importance of