This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service.
Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers. They also have followers and brand advocates. You can achieve that by providing the best customer service possible. Great customer service has the power to leverage your e-commerce brand in ways that you could not imagine. In this post, we will walk you over the nine best tips on how to maximize your e-commerce customer service.
Offer 24-Hour Phone Support
So, when was the last time that you left a voicemail in an e-commerce store? If you are not quite sure, then you are not alone. However, times are changing. Several integrated customer service solutions are now offering voice products that will take
