5 Top Customer Service Articles For the Week of July 6, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
The most important customer service qualities in the next normal: Expertise, empathy, and speed by Vala Afshar
(ZDNet) Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Expertise, empathy, and speed are the top three most important customer service qualities.
My Comment: Vala Afshar, the Chief Digital Evangelist for Salesforce has summarized some very important stats and facts around what customers want and expect. Salesforce surveyed over 3500 consumers around the world to understand how to give the best customer service in the midst of the COVID-19 pandemic. Of course, getting to the customer service