Many sales managers were once top salespeople. Then they got promoted, and suddenly the skills that made them successful were no longer enough. Kelly … [Read more...] about The Five Power Moves with Kelly Riggs

No need for doom and gloom. The reality is, the most valuable parts of sales are here to stay, and they matter more than ever. Sales isn’t about … [Read more...] about The Only Sales Skills AI Can’t Beat

This article answers the question: Why is good judgment an essential customer service skill? Answer: Good judgment is an essential customer … [Read more...] about Good Judgment: The Customer Service Skill You Can’t Put in a Policy

AI is in your inbox, your CRM, your prospecting tools. The temptation is real. Let AI write your messages, do your research, even handle customer … [Read more...] about Authenticity Over Automation: Using AI with Integrity in Sales

As I discovered on vacation last summer, almost anyone can build a software application with Claude. The great democratization of coding has arrived, … [Read more...] about Building Vs. Buying In the Age of AI: The Sales Leader’s Guide

There's a look I see on leaders' faces in almost every room I walk into, whether it's a boardroom in Dallas, a sales kickoff in Denver, or a … [Read more...] about Why Your Change Strategy Won’t Fix Uncertainty