This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and … [Read more...] about Guest Blog: Connect With Your Customers & Watch Your Business Grow
Walking In Your Customer’s Shoes
You may have heard the expression, “Take a walk in your customer’s shoes.” The idea is that you put yourself in the customer’s … [Read more...] about Walking In Your Customer’s Shoes
Amazing Business Radio: Jamie Gilpin
Social Media and the Customer Journey Human Connections Through a Digital Platform Shep Hyken interviews Jamie Gilpin. They discuss how the role of … [Read more...] about Amazing Business Radio: Jamie Gilpin
5 Top Customer Service Articles for the Week of June 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of June 3, 2019
Guest Blog: Ways to Improve Your Customer Experience Online
This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing … [Read more...] about Guest Blog: Ways to Improve Your Customer Experience Online
Starting Over – Part Two
The sun always rises tomorrow! The other day my friend and one of our avid Shepard Letter readers, Doug Schukar, shared this quote he heard over and … [Read more...] about Starting Over – Part Two