Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk
(Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips.
My Comment: If you’ve been following this weekly roundup, you know I’m a big fan of lists. Here’s a good “Top Ten” type of list to help you improve your customer experience. Some of these are common sense – but that doesn’t mean their all that common.
10 Steps To Achieve Greater Customer Success by Emily Marchant
(ProProfs) Read this article to learn the 10 steps that are a must in your customer success plan for ensuring greater customer success stories in your business.
My Comment: And, here’s another list
