Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the … [Read more...] about Customers Could Stop Doing Business Because Of A Long Survey
Big Bets and Bold Leadership
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a “big bet” in business? How does the … [Read more...] about Big Bets and Bold Leadership
Top 5 Customer Service & CX Articles for Week of February 26, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 26, 2024
Three Customer Service and CX Metrics Every Employee Needs to Understand
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you … [Read more...] about Three Customer Service and CX Metrics Every Employee Needs to Understand
How to SEDUCE Your Customers
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What role does employee experience play in … [Read more...] about How to SEDUCE Your Customers
Top 5 Customer Service & CX Articles for Week of February 19, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 19, 2024