Shep Hyken

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our … [Read more...] about Guest Blog: Winning Tactics for CX Vendor Selection

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to … [Read more...] about 20 Ways To Create An Amazing Customer Service Experience In 2020 (Part One)

The Empathy Machine Using AI to Guide Employees Toward Better Customer Care Shep Hyken interviews Joel Makhluf. They discuss the need for more … [Read more...] about Amazing Business Radio: Joel Makhluf

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of December 9, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support … [Read more...] about Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait

The other day I went out to breakfast with some friends. There were eight of us, so we needed two tables pushed together. The restaurant was crowded. … [Read more...] about You Shouldn’t Have Told Me That