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You Shouldn’t Have Told Me That

Shep Hyken - 4 December 2019

The other day I went out to breakfast with some friends. There were eight of us, so we needed two tables pushed together. The restaurant was crowded. The hostess pointed to a table and said when that party got up, we could have their table and the table next to them, which was empty. It looked like they were almost finished with their breakfast, but we had no idea how long that might be.
I noticed that on the other side of the occupied table there was another empty table. It looked like there was enough room to bring that table over to the empty one she was holding for us. I asked if she could do that. Her response was, “No, we can’t. That table has a different server and I’m not sure how we would divide the tips.”
Interesting answer—she wasn’t sure how the servers could divide the tips…. What

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