5 Top Customer Service Articles for the Week of December 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner
(Josh Linkner) With our Thanksgiving feasts behind us, ’tis the season of 2020 business planning. Ironically, the theme of gratitude may actually be our best strategy in the new year.
My Comment: Innovation expert Josh Linkner moved into the customer service/experience area with this excellent article about creating (irresistible) value for customers. You’ll find 10 questions that will make for a lively discussion on how you can innovate and improve the value you offer.
How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron
(CMO) VP of customer support services talks through its latest customer technology transformation.
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