This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand.
Unfamiliar with the concept of waiting, customers want their problems solved now with minimum effort from their side. They don’t want to be put on hold, transferred to another support agent or requested to explain their issue over and over again. In fact, three-quarters of online customers expect help within five minutes. These growing customer expectations of superior service continue to drive companies’ efforts to look for advanced digital solutions to meet customer demands.
Live chat and co-browsing are two such solutions when used in combination can enable good and well-trained support agents to deliver the fast and personal support customers are looking for. The accessibility and convenience of the live chat platform combined with the user-friendliness of co-browsing will allow any team to
