Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 11, 2025
When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers … [Read more...] about When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
How to Operationalize Customer Centricity with Dr. Jeff Dahms
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does data-driven decision-making improve … [Read more...] about How to Operationalize Customer Centricity with Dr. Jeff Dahms
Top 5 Customer Service & CX Articles for Week of August 4, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 4, 2025
The Trust You Build Today Makes Solving Tomorrow’s Complaints Easier
When you have your customer’s confidence, the opportunity to create an excellent customer experience dramatically improves. That confidence comes from … [Read more...] about The Trust You Build Today Makes Solving Tomorrow’s Complaints Easier
The Risks and Rewards of AI in Customer Service with Matt Price
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively balance AI … [Read more...] about The Risks and Rewards of AI in Customer Service with Matt Price
