Shep Hyken

Customer Value is Company Value How to Drive Value and Become Customer-Focused Shep Hyken interviews Rob Markey, a leader of Customer Strategy and … [Read more...] about Amazing Business Radio: Rob Markey

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 16, 2020

This week we feature an article by Dwayne Charrington, a technical writer currently associated with ProProfs Help Desk. He shares the benefits of … [Read more...] about Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference. The smartest person in … [Read more...] about The Employee Experience Starts with the Hiring Process

The Secret to Getting Customer Reviews The Strategy Behind Getting and Utilizing Customer Feedback Shep Hyken interviews Rupesh Patel. They discuss … [Read more...] about Amazing Business Radio: Rupesh Patel

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 9, 2020