Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

This week we feature an article by Dwayne Charrington, a technical writer currently associated with ProProfs Help Desk. He shares the benefits of incorporating a help desk ticketing system into your business.
“Experience-led businesses have 1.7x higher customer retention, 1.9x return on spend, and 1.6x higher customer satisfaction rates” – Forrester.
Coming from the house of the most credible platform (Forrester), this quote has truth in every word!
Customer Experience: A duo of two harmless and normal words. But, put them together against the backdrop of the business landscape, and you have got yourself a phrase that is currently driving the most significant chunk of revenues and business stats.
The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Hence, creating positive customer experiences is a necessity for businesses today. Your customer support representatives play