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The Employee Experience Starts with the Hiring Process

Shep Hyken - 11 March 2020

Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference.
The smartest person in the world may not end up being a good cultural fit for a company. Every company has a personality, and the people they hire must possess the right skills, character and behaviors to fit in. This differs from company to company, so what works for one may not work for another.
I recently interviewed Teri Yanovitch for Amazing Business Radio, and she talked about her job at Disney World. She had just finished high school and remembered walking up to the “Casting Center,” where she would go through her first interview. Her experience that day, from the moment she walked through the doors, set the tone for what she expected the job to be like.
First, she noticed the door had the doorknobs from the animated Disney movie Alice in Wonderland.

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