This week we feature an article by Eralp Arslan, a digital marketing specialist at JotForm. He writes about different types of customer experience … [Read more...] about Guest Post: The Importance of Surveys For Improving the Customer Experience
Customer Service Training Is Not What You Think It Is
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service … [Read more...] about Customer Service Training Is Not What You Think It Is
Amazing Business Radio: Mathew Sweezey
Marketing and the Customer Experience How to Craft Your Marketing and Experience for Today’s Customer Shep Hyken interviews Mathew Sweezey. They … [Read more...] about Amazing Business Radio: Mathew Sweezey
5 Top Customer Service Articles For the Week of March 23, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of March 23, 2020
Guest Post: Power to the People – 5 Ways to Elevate the Agent Experience
This week we feature an article* by Candace Sheitelman, CMO at Edify. She shares five different strategies to build a stronger and more effective … [Read more...] about Guest Post: Power to the People – 5 Ways to Elevate the Agent Experience
The Problem Didn’t Start When Your Customer Told You About It
The phone rings. A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the … [Read more...] about The Problem Didn’t Start When Your Customer Told You About It
