Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
An open letter on customer service during a pandemic by Paul Selby
(CustomerThink) It’s an understatement to say we are living in interesting times. Now declared a pandemic, the novel coronavirus COVID-19 is impacting everyone’s lives.
My Comment: First, I hope everyone is safe and healthy. The entire world is looking at life and business through a different lens. There are many unanswered questions we have about how the coronavirus will impact us. I chose this article as it’s author, Paul Selby from ServiceNow shares some common sense tactics to help us get through this chapter in our lives. His big message from the article reminds us to start with patience,
