Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 25, 2025
Five Ways to React to What Customers Say About You Online
It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But … [Read more...] about Five Ways to React to What Customers Say About You Online
From Customer Frustration to Customer Satisfaction with Mark Rohan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why do many customers still prefer voice … [Read more...] about From Customer Frustration to Customer Satisfaction with Mark Rohan
Top 5 Customer Service & CX Articles for Week of August 18, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 18, 2025
Five Reasons We Love Chatbots, and Five Reasons We Hate Them
More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that a chatbot can be a great first … [Read more...] about Five Reasons We Love Chatbots, and Five Reasons We Hate Them
Creating Work Teams That Employees Love to Join with Dr. Tim Currie
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is swift trust? How does internal … [Read more...] about Creating Work Teams That Employees Love to Join with Dr. Tim Currie
