The Customer Experience is the Product Creating Value in the Customer Experience Through Empathetic Selling Shep Hyken interviews David Priemer, … [Read more...] about Amazing Business Radio: David Priemer
5 Top Customer Service Articles For the Week of June 29, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of June 29, 2020
Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.
This week we feature an article by Daryna Lishchynska, a Content Manager at BotsCrew. She shares research and information on how brands can transition … [Read more...] about Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.
How to Measure Customer Retention
Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to … [Read more...] about How to Measure Customer Retention
Amazing Business Radio: Martha Brooke
The Future of Customer Feedback How to Get the Most Out of Your Customer Feedback Today and Beyond Shep Hyken interviews Martha Brooke, founder of … [Read more...] about Amazing Business Radio: Martha Brooke
5 Top Customer Service Articles For the Week of June 22, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of June 22, 2020
