Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
4 Actionable Customer Experience Statistics For 2020 by Daniel Newman
(Forbes) The following are five statistics that show customer experience is more than just a trend; it’s a full-blown tide that will shape how businesses must need to operate moving forward.
My Comment: The author took four statistics – and you may be familiar with these – and suggested specific actions to take as a result. Of course, you knew that most buyers will pay more for a good service experience, but are you doing anything about it? Don’t just read these and think about them. Use them as a catalyst to take your CX to the next level.
The Definitive Guide
