This week we feature an article by Ricardo Saltz Gulko, managing director and co-founder of Eglobalis. He shares 5 habits of companies that went … [Read more...] about Guest Post: How to Enhance Customer Experience Through Change
Be a Professional
What is a professional? Is it the opposite of an amateur? In the sports world, professional athletes are paid, while amateurs are not. In my business, … [Read more...] about Be a Professional
Amazing Business Radio: Michael Houlihan and Bonnie Harvey
Customer Service and Community Support How to Use Customer Experience as a Brand Identity Shep Hyken interviews Michael Houlihan and Bonnie Harvey, … [Read more...] about Amazing Business Radio: Michael Houlihan and Bonnie Harvey
5 Top Customer Service Articles For the Week of August 17, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of August 17, 2020
Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience
This week we feature an article by Rakshit Hirapara, a content marketer at PeddleWeb. He writes about the importance of ensuring a positive customer … [Read more...] about Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience
Be Nice—It Doesn’t Cost You Anything
What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably … [Read more...] about Be Nice—It Doesn’t Cost You Anything
