Be Nice—It Doesn’t Cost You Anything

What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably true.
It’s a smile, a wave, a head nod or some other gesture. It’s a genuine “thank you” or another comment to share your appreciation for your customer. None of that has any cost associated with the idea of being nice.
I’m in the process of writing a new book. I’ll share more about that another time, but one of the chapters is entitled, “Be Nice.” That’s a great customer service strategy—just be nice! As simple as that sounds, there is a lot to being nice. I’ll share examples and ideas around being nice as the book is written, but I was recently at a friend’s home and heard a great story that will probably go in the book and is definitely worth sharing today. There’s not only a lesson here,