This week we feature an article by Steven Van Belleghem, author, entrepreneur and international keynote speaker. He provides tips and insight on the … [Read more...] about Guest Post: The Future of Customer Experience–Create an Offer People Can’t Refuse
When Surprise and Delight Becomes Surprise Without Delight
We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The … [Read more...] about When Surprise and Delight Becomes Surprise Without Delight
Amazing Business Radio: Chip Bell
Getting Inside Your Customer’s Imagination Creating a Company with the Best Customer Experience Culture Shep Hyken interviews Chip Bell, … [Read more...] about Amazing Business Radio: Chip Bell
5 Top Customer Service Articles For the Week of September 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of September 7, 2020
Guest Post: Make a Promise. Keep a Promise! You Can Drastically Improve CX by Investing in Your Agents
This week we feature an article by Steve Bederman, President and CEO at NobelBiz. He points out the importance of providing a positive employee … [Read more...] about Guest Post: Make a Promise. Keep a Promise! You Can Drastically Improve CX by Investing in Your Agents
Does It Matter How You Refer to Your Customers?
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… … [Read more...] about Does It Matter How You Refer to Your Customers?
