This week we feature an article from Anthony Kreychmar, founder and CEO of Fortuna Visual Group. Learn how to best prepare your contact center … [Read more...] about Guest Post: 5 Unexpected Uses for Customer Data
Customer Service Week: A Time to Celebrate Customers AND Employees
It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right … [Read more...] about Customer Service Week: A Time to Celebrate Customers AND Employees
Amazing Business Radio: Claire Boscq-Scott
Mystery Shop Your Customer Experience How to Improve Your CX by Putting People First Shep Hyken interviews Claire Boscq-Scott, Mystery Shopping and … [Read more...] about Amazing Business Radio: Claire Boscq-Scott
5 Top Customer Service Articles For the Week of September 28, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of September 28, 2020
Guest Post: 4 Ways to Generate Revenue From Your Contact Center This Holiday Season
This week we feature an article from Gladly, a customer service platform. Learn how to best prepare your contact center for the holiday season. As the … [Read more...] about Guest Post: 4 Ways to Generate Revenue From Your Contact Center This Holiday Season
Following the Shot In
Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, … [Read more...] about Following the Shot In
