Guest Post: 4 Ways to Generate Revenue From Your Contact Center This Holiday Season

This week we feature an article from Gladly, a customer service platform. Learn how to best prepare your contact center for the holiday season.
As the holidays fast approach, many companies are starting to think about how to maximize efficiency within their contact centers. But how can you stay efficient and drive revenue while still delivering radically personal customer service? It may seem impossible to do all of this at the same time, especially as companies are asked to do more with less. However, it can be done—even with smaller teams. Here are 4 ways companies are delivering radically personal and efficient customer service this holiday season to win over customers and maximize revenue.
1) Start making hyper-personalized recommendations
Knowing a customer’s purchase history can help you create a personalized experience that ultimately leads to authentic upsell opportunities. By providing your agents a single view of a customer’s past orders and brand