5 Top Customer Service Articles For the Week of September 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones
(MarketingWeek) At our exclusive roundtable featuring members of 2020’s CX50, the consensus was that taking care of employees has helped take care of customers in this time of crisis.
My Comment: If you’ve been following this weekly roundup, then you know I’m a big fan of focusing on culture when it comes to customer service and CX. The best companies to do business with are also great companies to work for. So, we start this week’s roundup with an article on culture that drives the CX. And, this is especially important during times of crisis.
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